Customer Service Representative (Chat/Email & Voice)

Customer Service Representative (Chat/Email & Voice)

22

Kolkata

Job Views: 1978

Created Date: 2025-07-11

Experience: 1 - year

Salary: upto 10

Industry: 36

Openings: 1

Primary Responsibilities :

Job Description: Customer Service Representative (Chat/Email & Voice)

Company: Tele-Assist

Location: Salt Lake Sec V, Kolkata

Requirements:

  1. Excellent English grammar with a typing speed of 50 WPM and high fluency in spoken English with an accent.
  2. Graduate degree required.
  3. Proficient English-speaking skills.
  4. Relevant experience in eCommerce end-to-end operations.
  5. Only candidates with experience in the relevant field may apply.
  6. Final interview round will be conducted with client representatives.

Responsibilities:

  1. Respond to customer inquiries via chat, email, and phone promptly and professionally.
  2. Assist customers with order placement, product inquiries, account management, and issue resolution.
  3. Provide accurate and detailed information regarding company products, policies, and procedures.
  4. Handle customer complaints and resolve conflicts effectively and efficiently.
  5. Troubleshoot technical issues and escalate complex problems to appropriate departments.
  6. Ensure customer satisfaction by going above and beyond to meet their needs and expectations.
  7. Document all interactions with customers accurately in the CRM system.
  8. Collaborate with other team members to improve processes and enhance the overall customer experience.
  9. Stay updated on industry trends and product knowledge to better assist customers.
Experience Requirements:

Key Skills:

  1. Excellent communication skills, both written and verbal.
  2. Strong problem-solving abilities.
  3. Ability to remain calm and composed under pressure.
  4. Attention to detail and accuracy.
  5. Empathy and patience when dealing with customers.
  6. Ability to multitask and prioritize tasks effectively.
  7. Proficiency in MS Office and CRM software.

Note: This role requires a dedicated individual with exceptional communication skills and a passion for providing outstanding customer service. Candidates must be willing to undergo training and demonstrate their ability to meet the demands of the role during the final client interview.

Location

: Alliance Recruitment Agency

:alliancerecruitmentagency.co.uk

:

+91 8980018741

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