Business Associate

Job Title: Business Associate

Department: Customer Support
Location: Salt Lake Sec V, Kolkata
Contract Duration: Full Time
Experience Required: 2 Years
Number of Vacancies: 15
Fresher Considered: No

Education Requirements:

• Graduation: Yes
• Post-Graduation: Yes

Personal Attributes:

• Communication Skills: Excellent English (Must)
• Typing Speed: 50 WPM (Must)

Job Description:

As a Business Associate in the Customer Support department, you will be responsible for providing high-quality service to our customers, addressing their needs promptly, and ensuring customer satisfaction. The role requires excellent communication skills and a strong ability to manage multiple tasks efficiently.

Key Responsibilities:

1. Customer Interaction:

   • Handle inbound and outbound customer calls in a professional manner.
   • Address customer queries and provide accurate information about products and services.
   • Resolve customer issues and complaints effectively and escalate complex issues to senior support when necessary.

2. Communication:

   • Communicate with customers via phone, email, and chat.
   • Maintain a positive, empathetic, and professional attitude towards customers at all times.
   • Ensure clear and concise communication to avoid misunderstandings and enhance customer experience.

3. Data Management:

   • Record details of customer interactions, transactions, comments, and complaints.
   • Maintain accurate and up-to-date customer records in the system.
   • Follow up with customers to ensure their issues are resolved.

4. Performance Metrics:

   • Meet or exceed performance targets, such as customer satisfaction scores, response times, and call handling times.
   • Maintain a high level of accuracy and attention to detail in all interactions and documentation.

5. Team Collaboration:

   • Collaborate with team members to share best practices and contribute to a positive team environment.
   • Participate in training sessions to enhance product knowledge and customer service skills.

6. Continuous Improvement:

   • Identify and suggest improvements to enhance customer experience and operational efficiency.
   • Stay updated with product and service changes, company policies, and industry trends.