Customer Support / Booking

Job Title: Customer Support / Booking

Department: Customer Support / Booking

Roles and Responsibilities:

• Handle customer inquiries and complaints via email, chat, and phone.
• Assist customers with booking reservations, including modifications and cancellations.
• Provide detailed information about products and services to customers.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues efficiently and professionally, ensuring customer satisfaction.
• Follow up with customers to ensure their issues have been resolved.
• Collaborate with other departments to resolve complex customer issues.
• Stay updated on company policies, procedures, and product knowledge.
• Meet or exceed performance targets and quality standards.
• Work flexible hours, including weekends, to support customers in different time zones.