Receptionist / Admin Officer

Key Responsibilities:

• Greet and Welcome Visitors: Ensure all visitors are greeted warmly and directed to the appropriate staff or department.
• Manage Security and Telecommunications Systems: Oversee entry and exit protocols for visitors and maintain the telecommunications system to ensure smooth communication.
• Handle Queries and Complaints: Address and resolve queries and complaints received via phone, email, and general correspondence, ensuring customer satisfaction.
• Call Management: Transfer calls as necessary and take accurate messages, ensuring they are passed on to the appropriate staff member in a timely manner.
• Meeting Room Management: Manage the booking and availability of meeting rooms, ensuring they are prepared and equipped as needed.
• Administrative Support: Assist with various administrative tasks such as filing, documentation, and other clerical duties as required.
• Document Handling: Organize, manage, and maintain documents and records effectively to ensure easy access and retrieval.
• Support Office Operations: Provide support in managing day-to-day office operations to ensure a smooth and efficient workflow.

Qualifications and Skills:

• High school diploma or equivalent; additional qualifications in Office Administration are a plus.
• Proven experience as a receptionist, front office representative, or similar role.
• Excellent communication skills, both written and verbal.
• Proficiency in MS Office (Word, Excel, PowerPoint) and basic office equipment.
• Strong organizational and multitasking skills with the ability to prioritize tasks.
• Friendly, professional demeanor with a customer service-oriented approach.
• Ability to handle confidential information with discretion.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.