Hostess

Key Responsibilities:

• Guest Relations: Welcome guests with a warm, professional attitude, and assist with seating arrangements.
• Reservation Management: Handle incoming phone calls, manage reservations, and ensure proper table allocation.
• Customer Service: Address guest inquiries, assist with special requests, and resolve any issues in a courteous manner.
• Reception Duties: Manage the reception desk, maintaining the cleanliness and organization of the area.
• Coordination: Communicate with the kitchen and wait staff to ensure smooth service flow.
• Upselling: Promote special offers or events to guests when applicable.

Experience & Education:

• Experience: Minimum 3 years of experience as a Hostess, Receptionist, or in Guest Relations.
• Education: Graduation is mandatory; Post-graduation is not required.

Required Skills & Competencies:

• Communication Skills: Fluent in English and Hindi; must be able to interact with guests confidently and courteously.
• Customer-Centric Attitude: Demonstrates a positive and friendly demeanor, always focused on delivering excellent guest experiences.
• Smart Turnout: Well-presented with a professional appearance suitable for a high-end dining establishment.
• Interpersonal Skills: Strong relationship-building skills with both guests and staff, able to work in a team-oriented environment.
• Problem Solving: Able to handle guest issues promptly and professionally.

Personal Attributes:

• Smart Turnout: Well-groomed with a polished appearance.
• Confidence: Able to engage guests and provide excellent customer service in a confident manner.
• Attention to Detail: Ensures the reception area and guest interactions are handled with care and precision.

Languages:

• English: Fluent
• Hindi: Fluent