Service Engineer

Job Responsibilities

• Customer Support: Provide prompt and efficient service for printers under warranty or AMC.
• Issue Resolution: Ensure quick response and resolution for all printer-related issues, seeking technical guidance as necessary.
• Demonstration & Training: Effectively demonstrate printer operations to customers and operators.
• Printer Installation: Perform installations to minimize breakdowns caused by improper setup.
• Spare Parts Management: Diagnose printer issues, request correct spare parts, and ensure timely returns of defective parts.
• Spare Inventory: Maintain a safe and organized inventory of spares, ensuring they are in working condition.
• Customer Quotes: Ensure timely submission of AMC/spare part quotes to customers, escalating issues when necessary.
• Technical Updates: Stay up-to-date with technical bulletins and briefings to maintain high technical and commercial competence.
• Business Development: Proactively follow up on AMC, CAMP, and filter sales opportunities.
• Consumables Advice: Guide customers on the appropriate stocking of consumables for their printers.
• Compliance: Follow installation standards, customer safety norms, and internal guidelines consistently.
• Customer Relations: Build and maintain strong relationships with customers.
• Reporting & Feedback: Submit timely service reports, expense reports, and provide feedback on service calls.
• Tool Maintenance: Regularly maintain and organize the service toolkit.
• Professional Conduct: Maintain a professional appearance and conduct at all times, including prompt responses to customer calls.
• Emergency Support: Be prepared to attend service calls outside of regular office hours if necessary.
• Travel Requirements: Willingness to travel frequently, including upcountry travel on short notice; must own a two-wheeler.
• Service & Installation: Ensure proper service and installation by studying system requirements and performing necessary tests.
• Customer Complaint Handling: Investigate complaints and provide solutions, recommending system improvements where needed.
• Equipment Maintenance: Follow operational guidelines to maintain personal service equipment.
• Documentation: Complete service and installation forms, reports, and logs accurately and promptly.
• Confidentiality: Maintain confidentiality of all customer service information.
• Continuous Learning: Participate in ongoing educational opportunities to enhance job knowledge.
• Operational Goals: Assist in achieving organizational goals by completing related tasks as required.

Desired Qualifications

• Education: Diploma/B. Tech in Electrical, Electronics, or Instrumentation Engineering.

Desired Skills

• Behavioral Skills:

  • Public Speaking
  • Presentation Skills
  • Demonstration Skills
  • Q&A Skills
  • People Skills
  • Sales Skills
  • Teamwork
  • Organizational Skills
  • Analytical Thinking

• Professional Skills:

  • Strong Technical Expertise
  • Commercial Awareness
  • Service Skills
  • Problem-Solving

Work Experience

• Technical Experience: At least 2 years in service engineering.
• Industry Experience: Printing, Packaging, or Industrial Equipment sectors.

Age Range: 24 - 27 years

Other Requirements

• Strong communication skills, pleasing personality, self-motivated, positive attitude.
• Must own a motorcycle for travel purposes.