Centre Manager

Key Responsibilities:

• Manage and oversee the daily operations of the center, ensuring smooth workflow and high levels of productivity.
• Lead, train, and mentor the team to achieve performance targets and maintain high levels of customer satisfaction.
• Develop and implement strategies to increase revenue, attract new clients, and improve service delivery.
• Monitor budgets, track expenses, and ensure that the center operates within financial goals.
• Ensure compliance with company policies, health and safety regulations, and other relevant laws.
• Address customer issues, feedback, and complaints in a timely and professional manner.
• Liaise with senior management to communicate progress, challenges, and future plans.
• Coordinate staff scheduling and ensure adequate staffing levels to meet operational needs.
• Analyze data and prepare reports to assess performance and identify areas for improvement.

Key Skills and Competencies:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to handle operational challenges efficiently and come up with innovative solutions.
• Financial acumen with experience in managing budgets and controlling costs.
• Customer service-oriented with strong interpersonal skills.
• Proficiency in MS Office and any relevant industry-specific software.

Qualifications and Experience:

• A minimum of 3 years of experience in managing a center or operations.
• A relevant degree/diploma in management, business administration, or related field is preferred.

Benefits:

• Competitive salary ranging from ₹5,00,000 to ₹6,00,000 per annum.
• Opportunities for career growth and development.