General Manager (F&B Focused)

Key Responsibilities:

• Operational Management:

  • Oversee daily F&B operations, including restaurant, bar, kitchen, and event management.
  • Ensure high standards of food quality, presentation, and service delivery.
  • Manage inventory, cost controls, and budgeting to optimize profitability.

• Team Leadership:

  • Lead, motivate, and develop a high-performing team, ensuring a positive working environment.
  • Recruit, train, and retain staff, focusing on service excellence and operational efficiency.
  • Conduct regular performance reviews and provide coaching to achieve business objectives.

• Customer Experience:

  • Ensure exceptional guest experiences by maintaining service standards and resolving customer concerns promptly.
  • Monitor guest feedback and implement improvements to drive customer satisfaction and loyalty.
  • Collaborate with marketing teams to develop promotional activities to attract and retain customers.

• Financial & Business Management:

  • Develop and manage budgets, P&L, and financial reports, ensuring revenue targets and cost controls are met.
  • Drive sales and profitability through creative promotions, upselling, and effective resource management.
  • Analyze market trends and implement strategies to enhance the business's competitive edge.

• Health & Safety Compliance:

  • Ensure compliance with all health, safety, and hygiene regulations.
  • Regularly review and update operational procedures to adhere to legal and company standards.

• Performance Monitoring:

  • Set KPIs and performance goals for the team, regularly reviewing and adjusting plans to meet targets.
  • Provide detailed reports on financial performance, customer satisfaction, and operational improvements.

Key Requirements:

• Experience:

  • Proven experience as a General Manager or in a senior managerial role within the F&B sector.
  • Strong background in managing restaurants, bars, or hospitality operations.
  • Experience in budgeting, P&L management, and business growth.

• Skills:

  • Excellent leadership, communication, and organizational skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to drive sales and manage cost control measures.
  • Knowledge of health and safety regulations within the F&B industry.

• Qualifications:

  • Degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
  • Proficiency in MS Office and POS systems.
  • Familiarity with industry trends and customer service best practices.

Benefits:

• Competitive salary based on experience.
• Performance-based bonus up to 20%.
• Opportunities for career growth and development.
• Employee discounts on F&B services.