Customer Relationship Executive (CRE)

Mumbai

Job Views:

Created Date: 2025-07-11

Experience: 2 - year

Salary: upto 10

Industry: 36

Openings: 1

Primary Responsibilities :

Job Title: Customer Relationship Executive (CRE)

Role Overview:
As a Customer Relationship Executive in the automobile industry, you will act as the primary point of contact between the dealership/service center and customers. This role involves building strong customer relationships, addressing their inquiries and concerns, and ensuring satisfaction with the dealership's products and services.

Experience Requirements:

Key Responsibilities:

Customer Interaction:
- Greet customers warmly and assist with inquiries, test drives, and vehicle selection.
- Provide detailed information on vehicle features, specifications, and pricing.
- Address customer concerns and resolve complaints in a professional and timely manner.
Service Coordination:
- Schedule service appointments and coordinate with the service team to ensure timely repairs and maintenance.
- Communicate service recommendations, estimates, and updates to customers clearly and courteously.
- Follow up after service visits to ensure customer satisfaction and address any additional concerns.
Customer Feedback and Surveys:
- Collect customer feedback on dealership/service experiences.
- Conduct customer satisfaction surveys to identify improvement areas and measure satisfaction levels.
- Analyze survey results and collaborate with management to implement enhancements based on customer insights.
Relationship Building:
- Build and maintain strong customer relationships to foster loyalty and repeat business.
- Maintain detailed records of customer interactions and preferences for personalized future interactions.
- Engage customers proactively on special occasions, such as birthdays or vehicle anniversaries, to strengthen relationships.
Product Knowledge and Training:
- Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.

Qualifications and Requirements:

Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
Proven experience in customer service, sales, or a related role, preferably in the automobile industry (2 to 6 years).
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a customer-focused mindset.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in MS Office applications and CRM software.
Enthusiasm for automobiles and a willingness to learn about new products and technologies.

Compensation and Benefits: