Customer Service - Fulfilment Executive

Key Responsibilities:

1. Order Fulfilment Management:

   • Manage end-to-end order processing, coordinating with factory and warehouse teams to ensure accurate and timely fulfilment.

2. Inventory Control:

   • Monitor stock levels, address discrepancies, and maintain accurate inventory records.

3. Cross-Team Collaboration:

   • Partner with marketing, logistics, customer care, and production teams to address customer concerns and streamline order fulfilment processes.

4. Quality Assurance & Process Improvement:

   • Implement quality assurance protocols, identify areas for improvement, and enhance product quality standards.

5. Customer Communication:

   • Manage critical customer interactions, including resolving measurement-related queries and store order follow-ups.

6. Data Reporting & Insights:

   • Generate detailed reports for order execution, inventory management, and performance metrics to share with stakeholders.

7. E-commerce Performance Analysis:

   • Review website metrics, provide actionable insights, and recommend strategies to boost customer engagement and conversion rates.

Essential Skills & Qualities:

• Operational Excellence: Strong attention to detail, multitasking abilities, and adherence to deadlines.
• Communication: Excellent verbal and written communication skills for effective collaboration across teams.
• Data-Driven Approach: Proficiency in Excel and experience using data for performance analysis and decision-making.
• Customer-Focused Mindset: A deep understanding of customer behavior and a commitment to creating exceptional experiences.

Qualifications:

• A minimum of 2 years of experience in omni-channel operations, preferably with a D2C brand.
• Proficiency in managing e-commerce platforms and product listings.
• Strong knowledge of retail frameworks, product categories, and fabric types.