Sales Expert - Jewelry

Key Responsibilities:

1. Product Knowledge:

   • Thorough understanding of various jewelry types, including metals, gemstones, and the latest trends.
   • Ability to explain key features such as the 4Cs of diamonds (cut, color, clarity, carat weight).

2. Customer Service:

   • Provide polite, patient, and attentive service to meet customer needs.
   • Professionally handle inquiries, complaints, and after-sales services.

3. Sales Techniques:

   • Utilize sales psychology to enhance customer engagement and closing techniques.
   • Upsell and cross-sell jewelry and related products.
   • Overcome objections and assist hesitant buyers in decision-making.

4. Communication:

   • Clearly and effectively explain product details and offers to customers.
   • Actively listen to understand customer preferences and needs.

5. Relationship Building:

   • Build and maintain strong client relationships to drive repeat business.
   • Track customer preferences for personalized recommendations.

6. Attention to Detail:

   • Identify and address specific customer concerns or preferences.
   • Ensure product quality and presentation before showcasing to clients.

7. Negotiation Skills:

   • Confidently negotiate prices or special deals to benefit both the customer and the company.

8. Time Management:

   • Efficiently manage multiple customers in a fast-paced retail environment.

9. Cultural Awareness:

   • Recognize and cater to diverse customer preferences based on cultural backgrounds.

10. Technical Skills:

    • Comfortable using digital platforms for online sales, including video consultations and virtual try-ons.

Qualifications:

• Education: High school diploma or equivalent.
• Experience: 2-4 years of experience in retail sales (preferably in jewelry) or related industries. Freshers with strong communication skills and a willingness to learn may also be considered.
• Gender: Any

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.
• Ongoing training in sales techniques and jewelry knowledge.
• Employee discounts on luxury jewelry.
• A supportive and collaborative team environment.
• Exposure to premium clientele and exclusive jewelry collections.
• Company-provided accident insurance.