Ecommerce Operations Manager

Ecommerce Operations Manager

22

Manama

Job Views:

Created Date: 2025-07-11

Experience: 7 - year

Salary: upto 10

Industry: 21

Openings: 1

Primary Responsibilities :

Job Title: Ecommerce Operations Manager

Department: Local Candidates from Bahrain

Detailed Work Profile:

We are seeking a highly motivated and detail-oriented Ecommerce Operations Manager to oversee and optimize the operational aspects of our ecommerce platform. The ideal candidate will ensure seamless, efficient, and scalable operations while delivering a first-class shopping experience for our customers. This role involves managing day-to-day operations such as inventory management, order fulfillment, logistics, customer service, and supply chain optimization.

Experience Requirements:

Key Responsibilities:

  • Operations Management: Oversee all ecommerce operations from product sourcing to delivery, ensuring efficiency and customer satisfaction.
  • Inventory & Supply Chain Management: Manage inventory levels to meet demand without overstocking; liaise with suppliers and logistics partners to ensure timely product delivery.
  • Order Fulfillment: Ensure timely and accurate order processing, shipping, and delivery while minimizing errors and delays.
  • Customer Service Collaboration: Work with customer service teams to quickly and efficiently resolve ecommerce-related customer issues.
  • Vendor & Third-Party Relationships: Maintain and manage relationships with external vendors, carriers, and logistics partners to streamline operations.
  • Platform Management: Oversee the technical aspects of the ecommerce platform, ensure it operates efficiently and securely, and coordinate with IT and development teams for troubleshooting and updates.
  • Performance Analytics: Track and analyze key performance indicators (KPIs) such as order accuracy, shipping speed, and customer satisfaction; use insights to optimize operational processes.
  • Process Improvement: Identify areas for improvement in the ecommerce operational workflow and implement solutions that drive efficiency and enhance the customer experience.
  • Budget Management: Manage the operations budget, ensuring costs are controlled without compromising quality or customer satisfaction.
  • Compliance & Risk Management: Ensure all operations comply with legal and regulatory requirements, including data protection and product safety standards.

Qualifications:

  • Education:
    • Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field.
  • Experience:
    • 7 to 8 years of experience in ecommerce operations, logistics, supply chain, or a related field.
  • Technical Skills:
    • Familiarity with ecommerce platforms (Shopify, Magento, WooCommerce, etc.), order management systems, and logistics software.
  • Analytical Skills:
    • Strong analytical abilities with proficiency in Excel, data analysis, and performance tracking.
  • Communication Skills:
    • Excellent verbal and written communication skills, with the ability to coordinate across multiple teams.
  • Leadership:
    • Proven experience leading and motivating cross-functional teams.
  • Problem-Solving:
    • Ability to troubleshoot issues and provide operational solutions in a fast-paced environment.
  • Attention to Detail:
    • Strong organizational skills with a focus on accuracy and operational efficiency.

Contract Duration:

  • Minimum 2 years

Location of Posting:

  • Bahrain

Salary Budget:

  • 2500 BHD to 3000 BHD per month

Number of Vacancies:

  • 1

Fresher Considered:

  • No

Key Competencies (Knowledge, Skills, and Personal Attributes):

  • Strong leadership and team management
  • Excellent communication skills in English
  • Experience in supply chain, logistics, and ecommerce platforms
Location

: Alliance Recruitment Agency

:alliancerecruitmentagency.co.uk

:

+91 8980018741

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