Client Servicing Executive & Manager

Key Responsibilities:

1. Client Management:

   • End-to-end client servicing, including creating presentations, ideating, and proposing solutions based on client briefs.
   • Guide and assist clients in selecting the appropriate solutions, ensuring their needs are met efficiently.

2. Project Coordination:

   • Handle multiple key accounts and manage event projects across the globe.
   • Coordinate with internal operations teams and vendors for event set-ups, ensuring specifications and timelines are met.
   • Travel onsite for project execution and vendor coordination as needed, even on short notice.

3. Relationship Building:

   • Establish and nurture long-term relationships with both new and existing clients.
   • Attend client meetings and communicate via phone, email, or written correspondence.
   • Address client objections and work towards overcoming resistance to services.

4. Trend Identification & Market Research:

   • Identify new ideas and trends by researching industry events, publications, and announcements.
   • Provide insights to higher management about evolving client needs.

5. Financial & Administrative Tasks:

   • Create cost estimates, invoices, and follow up for timely payments.
   • Accurately capture client enquiry details and maintain clear records.
   • Prepare and provide a weekly schedule of planned activities.

6. Performance Metrics:

   • Achieve 100% client satisfaction and ensure client retention.

Education Requirements:

• Graduation: Any field (Mandatory)
• Post-Graduation: Not mandatory
• Special Course: Optional (Not mandatory)

Skills & Competencies:

• Personal Attributes: Extroverted personality with strong interpersonal skills.
• Communication: Excellent verbal and written communication in English and Hindi.
• Key Competencies:
  • Market Knowledge
  • Negotiation Skills
  • Client-Centric Approach
  • Strong Presentation and Ideation Abilities

Additional Requirements:

• Willingness to travel frequently for onsite project execution.
• Ability to manage multiple projects simultaneously with a focus on quality and timeliness.