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Service Manager
Service Manager
22
Dar es Salaam
Job Views:
Created Date: 2025-07-11
Experience: 10 - year
Salary: upto 10
Industry: 30
Openings: 1
Primary Responsibilities :
Job Title: Service Manager
Department: After Sales Department
Location: Dar es Salaam, Zanzibar
Contract Duration: 2 Years (Renewable)
Experience Required: Minimum 10 Years
Salary Range: $1000 - $1500 USD
Number of Vacancies: 1 or 2
Education Requirements:
- Bachelor's degree (Graduation)
- Post-Graduation (Preferred)
Experience Requirements:
Job Responsibilities:
- Oversee and manage after-sales service operations to ensure high-quality service delivery.
- Develop and implement service strategies to enhance customer satisfaction.
- Monitor and improve service performance, efficiency, and cost-effectiveness.
- Train, mentor, and manage the service team to maintain high operational standards.
- Ensure compliance with industry regulations and company policies.
- Handle customer complaints and provide solutions for escalated service issues.
- Collaborate with different departments to optimize service processes.
Key Competencies & Skills:
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Technical expertise in after-sales service management.
- Customer-oriented mindset with the ability to handle escalations effectively.
- Knowledge of service industry best practices and standards.
Personal Attributes:
- Strong analytical and strategic thinking skills.
- Ability to work under pressure and manage multiple tasks efficiently.
- High level of professionalism and integrity.
Communication Skills & Languages:
- Excellent verbal and written communication skills.