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Operations Executive
Operations Executive
22
Ahmedabad
Job Views:
Created Date: 2025-07-11
Experience: 2 - year
Salary: upto 10
Industry: 899
Openings: 1
Primary Responsibilities :
Job Title: Operations Executive – Retail Customers (FIT Bookings) – Tour & Travel Segment
Location: Sola, Ahmedabad
Job Type: Full-Time
Job Summary:
We are seeking a meticulous and customer-focused Operations Executive to manage and oversee individual bookings (FIT - Free Independent Travelers) within the Tour & Travel segment. This role is essential for ensuring the seamless processing and fulfillment of travel arrangements for individual clients, delivering exceptional service, and maintaining backend operations. The ideal candidate will excel in handling FIT bookings, providing tailored solutions, and ensuring a high level of customer satisfaction.
Experience Requirements:
Key Responsibilities:
- Customer Interaction: Act as the primary point of contact for individual (FIT) travelers. Respond to inquiries, provide information about travel packages, and assist with booking arrangements, ensuring a personalized and high-quality customer experience.
- Booking Management: Handle all aspects of individual bookings, including reservations, confirmations, and modifications. Ensure that each booking meets customer preferences and is processed accurately and efficiently.
- Documentation and Record-Keeping: Maintain detailed and accurate records of all FIT bookings, including customer interactions, travel documents, payments, and changes. Ensure proper documentation is maintained for each booking.
- Coordination with Service Providers: Liaise with airlines, hotels, and other service providers to confirm and manage individual bookings. Address any issues or discrepancies promptly to ensure smooth travel arrangements for clients.
- Financial Administration: Manage invoicing and payment processing for FIT bookings. Ensure that all financial transactions are handled accurately and in a timely manner.
- Customer Service: Address and resolve any travel-related issues, complaints, or changes for individual travelers. Provide effective solutions for cancellations, refunds, and adjustments to maintain customer satisfaction.
- Operational Support: Assist with the management of travel packages, promotional materials, and backend processes. Ensure that all operational aspects related to FIT bookings are handled efficiently.
- Upselling and Cross-Selling: Identify opportunities to enhance the travel experience for FIT clients through upselling and cross-selling additional services or travel options. Provide insights and recommendations to improve service offerings.
Experience: 2-5 Years
Location: Sola, Ahmedabad