B2B Customer Support Executive

Key Responsibilities

• Act as the main contact for B2B clients, managing communications professionally.

• Coordinate new packaging projects from concept through production to delivery.

• Prepare and share accurate quotations and order confirmations.

• Provide clear updates on project status, delivery timelines, and expectations.

• Respond to inquiries regarding printing, packaging, orders, and billing via phone, email, and chat.

• Resolve client issues promptly and professionally to ensure satisfaction.

• Maintain CRM records with accurate client and order information.

• Monitor and track orders, providing real-time updates to clients.

• Gather and report customer feedback to improve products and services.

• Ensure all customer interactions follow internal policies and quality standards.

Daily Tasks & Activities

• Professionally handle calls, emails, and chats with clients.

• Understand client needs, specifications, and concerns in detail.

• Collaborate with the sales, design, and production teams to resolve issues and execute orders.

• Track order status and ensure on-time delivery.

• Respond to feedback and complaints with a solution-first mindset.

• Continuously look for ways to improve client experience and satisfaction.

• Stay updated through training on products, services, and industry trends.

• Maintain a well-organized workflow and ensure deadlines are met.

Required Qualifications & Skills

• Minimum 3 years of experience in B2B customer support.

• Strong verbal and written communication skills.

• Excellent problem-solving and coordination skills.

• High attention to detail and organization.

• Proficiency in CRM tools and basic office software.

• A customer-first attitude and a proactive approach.

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