Delivery Manager

Key Responsibilities

1. Team Leadership & Development

• Lead, mentor, and manage a team of recruiters to ensure high performance.

• Recruit and train new delivery team members.

• Set performance benchmarks and conduct periodic appraisals.

• Foster a high-energy, collaborative, and goal-oriented team culture.

2. Recruitment Process Management

• Oversee end-to-end recruitment lifecycle—from job requisition to onboarding.

• Collaborate with clients to define hiring needs and build tailored recruitment strategies.

• Monitor sourcing, screening, interviewing, and candidate management processes.

• Ensure a seamless candidate experience and smooth onboarding.

3. Quality Assurance

• Enforce quality standards for candidate submissions and CV presentations.

• Conduct regular audits to ensure adherence to recruitment processes.

• Optimize candidate screening and shortlisting through best practices.

• Implement continuous improvement initiatives.

4. Client Relationship Management

• Act as the primary point of contact for key clients.

• Maintain proactive communication to understand client expectations and provide timely updates.

• Address and resolve client issues or escalations efficiently.

• Strengthen long-term client relationships for repeat business and referrals.

5. Operational Efficiency

• Track and report on key recruitment metrics like time-to-fill, cost-per-hire, and quality-of-hire.

• Identify inefficiencies and implement operational improvements.

• Leverage ATS and project management tools to enhance workflow and performance monitoring.

• Prepare detailed performance reports and dashboards for leadership.

6. Compliance & Risk Management

• Ensure compliance with labor laws, data privacy regulations, and internal policies.

• Maintain secure handling of candidate and client information.

• Stay updated with recruitment industry trends and compliance standards.

Qualifications

Required

• Bachelor’s degree in HR, Business Administration, or a related field.

• Minimum 5 years of experience in recruitment, with at least 2 years in a leadership role.

• Proficient in ATS systems, sourcing tools, and recruitment management platforms.

• Strong communication, organizational, and analytical skills.

• Proven ability to manage teams and deliver under pressure in a target-driven environment.

Preferred

• Certifications such as PMP, SHRM, or Six Sigma.

• Experience in a client-facing role within a recruitment or staffing agency.

• Expertise in performance coaching, conflict resolution, and delivery optimization.

Why Join Us?

• Lead a high-performing recruitment team in a growth-focused environment.

• Build and manage relationships with top-tier clients.

• Make a tangible impact on recruitment quality, team performance, and business success.

• Grow your career with access to leadership opportunities and professional development.

Work Environment

• Fast-paced and target-oriented.

• Cross-functional collaboration with HR, operations, and business stakeholders.

• Requires adaptability, resilience, and a proactive problem-solving mindset.