.svg)
.svg)
 (1).svg)
.svg)
.svg)
Technology Enablement Manager
Technology Enablement Manager
22
Ogembo
Job Views:
Created Date: 2026-02-26T12:00:00.312Z
Experience: 5 - year
Salary: upto
Industry: 2168
Openings: 1
Primary Responsibilities :
Job Description
Technology Enablement Manager
Department: Technology
Reports To: Head of Technology
Location: Remote (USA Time Zone)
Employment Type: Full-Time
Position Overview
The Technology Enablement Manager plays a critical role in delivering a seamless client onboarding experience while ensuring strong technical enablement throughout the client lifecycle. This position bridges deep technical expertise with customer-focused service, ensuring systems, tools, and processes are implemented efficiently, securely, and consistently.
The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where technology, people, and operational processes intersect.
Required Qualifications
5+ years of experience in client-facing IT support, systems administration, or technology enablement roles.
Strong knowledge of the Microsoft 365 ecosystem, including Azure AD (Entra ID), Teams, OneDrive, Outlook, and Intune.
Hands-on experience troubleshooting Windows and macOS devices.
Understanding of identity and access management (IAM) principles.
Ability to translate technical concepts into clear, business-friendly language.
Strong documentation practices with high attention to detail.
Ability to collaborate effectively across teams, time zones, and diverse client environments.
Preferred Qualifications
Experience supporting structured onboarding processes (client or employee).
Exposure to automation platforms such as Power Automate, Zapier, or workflow tools.
Familiarity with cybersecurity concepts including EDR, SIEM, MFA, and device compliance frameworks.
Experience in managed services, BPO, or technology consulting environments.
Knowledge of project management or IT service management (ITSM) tools such as Jira or Asana.
Success Metrics
Onboarding milestones completed accurately and within defined timelines.
High satisfaction scores from clients and internal stakeholders.
Reduced onboarding friction through process improvements and automation.
Strong device and account compliance across the organization.
Comprehensive and consistent documentation of client technical configurations.
Experience Requirements:
Key Responsibilities
Client Onboarding Support (40%)
Serve as the primary technical point of contact during new client onboarding.
Set up client-specific environments, tools, and system access according to defined requirements.
Configure and troubleshoot client-facing applications, integrations, and workflows.
Collaborate with Engagement Managers, Implementation Managers, and cross-functional teams to deliver a high-quality onboarding experience.
Document client configurations, terminology, and process nuances within internal systems (e.g., onboarding guides, knowledge base, team dictionary).
Technology Enablement & Internal Systems Support (40%)
Support employee and client technology enablement within the Microsoft 365 ecosystem, including Teams, OneDrive, Outlook, Intune, Conditional Access, and related enterprise tools.
Perform system administration tasks such as user provisioning, access management, endpoint configuration, and application maintenance.
Deploy and maintain hardware and software for new and existing users, ensuring compliance with security and asset-tracking standards.
Troubleshoot and resolve Tier 1–2 technical issues involving authentication, connectivity, devices, and productivity applications.
Contribute to the implementation and improvement of tools, workflows, and automation initiatives to enhance operational efficiency.
Digital Security & Compliance Support (15%)
Assist in monitoring device and account compliance using Intune or similar tools.
Support security-related investigations, log incidents, and escalate issues as required.
Maintain secure configurations across user endpoints, authentication systems, and SaaS applications.
Participate in periodic security audits, compliance reviews, and reporting activities (e.g., SOC 2 readiness, secure score assessments).
Client Technology Support & Communication (5%)
Address client inquiries regarding system availability, security posture, and tool configuration.
Participate in client account reviews to provide updates on technology performance, improvements, or service enhancements.
Provide guidance on virtual desktop environments, collaboration platforms, and other client-specific systems.