Front office Manager

Key Responsibilities:

• Supervise and manage front office staff (receptionists, concierge, bell desk, etc.)
• Ensure smooth and efficient check-in and check-out processes
• Handle guest inquiries, complaints, and special requests professionally
• Maintain high standards of customer service and guest satisfaction
• Monitor room availability, reservations, and occupancy levels
• Coordinate with housekeeping, maintenance, and other departments
• Train, mentor, and evaluate front office team members
• Ensure proper cash handling, billing, and financial procedures
• Maintain records, reports, and documentation accurately
• Implement and follow standard operating procedures (SOPs)
• Ensure compliance with company policies and safety regulations