Back Office Sales Admin

Sales Support & Coordination

• Support the sales team with day-to-day administrative activities.
• Assist in preparing quotations, invoices, sales orders, and related documentation.
• Coordinate with customers regarding order status, pricing, and product information.
• Ensure timely follow-up on customer inquiries and sales requests.

Customer Communication

• Handle customer queries through email, phone calls, and WhatsApp.
• Provide accurate information regarding products, orders, and delivery schedules.
• Maintain professional and prompt communication with clients.

Data Management & Reporting

• Maintain and update customer databases and CRM records.
• Generate and maintain sales reports using MS Excel or Google Sheets.
• Ensure data accuracy and proper documentation of customer interactions.
• Track order status and update records regularly.

Order Processing

• Assist in processing customer orders and coordinating with internal departments.
• Monitor order fulfillment and resolve coordination issues.
• Follow up on pending orders and customer requirements.

Market Research & Lead Support

• Conduct basic online research for potential customers and market information.
• Collect and organize relevant business data for sales activities.
• Support lead generation initiatives through internet research.

Internal Coordination

• Coordinate with sales, accounts, logistics, and operations teams.
• Ensure smooth flow of information between departments.
• Support management with administrative and reporting requirements.