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Operations Executive – Reservations & Ticketing
Operations Executive – Reservations & Ticketing
22
Jalandhar
Job Views:
Created Date: 2026-07-08T12:00:00.300Z
Experience: 2 - year
Salary: upto
Industry: 899
Openings: 1
Primary Responsibilities :
Reservations & Ticketing
- Handle domestic and international flight reservations using GDS (Amadeus, Galileo, or Sabre).
- Issue, reissue, cancel, and refund airline tickets as per airline policies.
- Create and manage PNRs, fare quotations, pricing, and travel itineraries.
- Ensure accurate booking, ticketing, and travel documentation.
Operations Coordination
- Coordinate with airlines, travel partners, and internal teams for smooth booking operations.
- Resolve customer queries related to reservations, ticketing, fares, and travel policies.
- Maintain booking records, transaction details, and operational reports.
- Monitor booking accuracy and ensure timely execution of travel requests.
Compliance & Reporting
- Stay updated on airline fare rules, ticketing regulations, and industry changes.
- Prepare operational reports and maintain accurate documentation.
- Ensure compliance with airline policies and travel industry standards.
Experience Requirements:
Qualifications
- Graduate in any discipline.
- Degree/Diploma in Travel & Tourism preferred.
Experience Required
- 1–3 years of experience in Reservations & Ticketing.
- Experience in a Travel Agency, Tour Operator, or Airline Back Office preferred.
Required Skills
Technical Skills
- GDS Systems (Amadeus / Galileo / Sabre)
- Flight Reservations
- Air Ticketing
- PNR Management
- Fare Calculation & Quotation
- Ticket Reissuance & Refunds
- Itinerary Planning
- MS Office
Soft Skills
- Strong communication and coordination skills
- Attention to detail
- Problem-solving ability
- Time management
- Ability to work under pressure
- Customer service orientation
Key Competencies
- Reservations Management
- Airline Ticketing
- GDS Operations
- Travel Operations
- Customer Query Resolution
- Documentation Management
- Airline Fare Rules
- Operational Coordination
- Accuracy & Attention to Detail
- Team Collaboration
Preferred Industry
- Travel Agencies
- Airlines
- Tour Operators
- Travel & Tourism
- Airline Back Office
Candidate Profile
- Hands-on experience with Amadeus, Galileo, or Sabre.
- Strong understanding of domestic and international airline ticketing.
- Knowledge of fare rules, ticket reissuance, cancellations, and refunds.
- Excellent organizational and communication skills.
- Willingness to work in shifts, if required.