Service Manager

Dubai

Job Views:

Created Date: 2025-07-11

Experience: 3 - year

Salary: upto 10

Industry: 36

Openings: 1

Primary Responsibilities :

Job Title: Service Manager

Job Overview:

The Service Manager is responsible for ensuring uninterrupted service support for customers using Cummins-powered DG Sets. The role requires proactive management of service requests, breakdown resolution, and regular maintenance of equipment. As a key liaison between the service team and customers, the Service Manager plays a critical role in maintaining high levels of customer satisfaction and ensuring operational readiness of equipment.

Experience Requirements:

Key Responsibilities:

Service Support Management:
- Maintain 24/7 availability for customer support, addressing breakdowns, and assigning technicians for immediate response.
- Ensure timely resolution of breakdowns, which may require addressing issues during off-hours.
Technical Team Guidance:
- Lead and guide a team of technicians in troubleshooting, fault rectification, and preventive maintenance of DG Sets powered by Cummins engines.
- Focus on effective manpower management to ensure team readiness and swift response to service requests.
Customer Relations & Complaint Resolution:
- Resolve customer complaints personally if escalated beyond technician or engineer level.
- Build and maintain strong relationships with customers through regular communication and site visits.
Maintenance & Equipment Records:
- Oversee scheduled maintenance compliance (B, C & D levels) to ensure 100% adherence.
- Maintain detailed equipment records and compile monthly reports on equipment conditions, breakdowns, site work, and technician performance.
Engine Overhaul Supervision:
- Oversee the overhauling of engines at the service yard, ensuring quality and efficiency.
- Conduct pre-inspections of generators before dispatch to sites to confirm readiness.
Spare Parts Procurement & Vendor Coordination:
- Procure necessary spare parts for engines, managing orders for both local and overseas parts suppliers.
- Coordinate with vendors for repairs of engine sub-assemblies (e.g., fuel pumps, injectors, radiators), focusing on procuring quality materials and competitive services.

Qualifications:

Minimum 3-5 years of experience in a similar role, with in-depth knowledge of Cummins Generator engines and systems.
Proven ability to manage teams, respond to breakdowns, and maintain equipment records.
Excellent communication skills for customer interaction and vendor coordination.
Strong problem-solving skills and ability to work effectively under pressure, especially during off-hours.