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Operations Manager – Lead Management & Delivery
Operations Manager – Lead Management & Delivery
22
Ahmedabad
Job Views:
Created Date: 2026-07-10T12:00:00.335Z
Experience: 3 - year
Salary: upto
Industry: 21
Openings: 1
Primary Responsibilities :
Lead Management
* Manage the complete lead lifecycle from enquiry to closure.
* Ensure every lead receives timely follow-ups and proper documentation.
* Monitor CRM hygiene, lead allocation, task completion, and follow-up compliance.
* Improve lead conversion through operational excellence.
* Track response time and identify bottlenecks.
Operations & Delivery
* Oversee day-to-day delivery operations across projects and departments.
* Ensure commitments made to clients are delivered on time.
* Coordinate between Sales, Delivery, Customer Success, and Management.
* Maintain SOPs and continuously improve operational processes.
* Monitor project progress and resolve operational issues proactively.
Leadership & Team Management
* Lead and mentor operations executives.
* Conduct daily review meetings and weekly performance reviews.
* Build a culture of ownership, accountability, and continuous improvement.
* Train team members on processes and operational best practices.
Revenue & Performance Management
* Work closely with management to achieve business and revenue goals.
* Monitor team productivity and operational KPIs.
* Track client satisfaction, retention, and project profitability.
* Prepare MIS reports, dashboards, and performance summaries.
* Identify operational gaps affecting revenue and recommend improvements.
Process & Quality
* Ensure CRM and internal systems are updated accurately.
* Maintain documentation and reporting standards.
* Conduct operational audits to improve efficiency.
* Drive automation and AI adoption wherever possible.
Experience Requirements:
* 3–6 years of Operations or Project Management experience.
* Strong leadership and people management skills.
* Experience handling CRM systems (GoHighLevel experience is an advantage).
* Excellent communication and stakeholder management.
* Strong analytical and problem-solving abilities.
* Ability to work in a fast-paced environment.
* Proficiency in Excel, Google Sheets, and reporting dashboards.
Preferred Experience
* Experience in IT Services, SaaS, Recruitment, Digital Marketing, or AI-based businesses.
* Experience managing lead management teams and delivery operations.
* Exposure to KPI-driven environments.
Key Performance Indicators (KPIs)
* Lead response time
* Lead follow-up compliance
* CRM accuracy
* Project delivery timelines
* Client satisfaction
* Team productivity
* Revenue support and operational efficiency
* Process compliance
* Team performance and accountability
What We Offer
* Opportunity to work directly with the leadership team.
* High ownership and decision-making responsibility.
* Career growth into Senior Operations or Business Head roles.
* Exposure to AI-driven business operations and automation.
* Dynamic and fast-growing work environment.